Job description
About us: Come join us at Capital Dental Equipment, (CDE). Let your experience help guide our future. We are a young, 10-year-old, company that is expanding at an incredible rate. In 2021 we had a record year in New Equipment Sales, and with 20 new lines added we are looking to expand even more in 2022. We are the market innovator and pioneer in the refurbished Panoramic X-ray and CBCT industry. As the first, we have established relationships with several of the equipment manufacturers to help with service and support.
We are looking for individuals that want a career with an exciting and dynamic company. Your input is important to our directing. We are locally owned in Cedar Park, TX and yet we reach out to all corners of the United States to be of service to our clients. Aggressive compensation packages will meet you at every turn. Competitive salary, 401K matching programs, $400 toward your monthly medical insurance, team building, and continuing education assistance is available.
Purpose: CDE is seeking an organized, efficient, and reliable Operation Manager to aid the CDE Director, provide sales support to the sales team, and provide direction to the CDE Dental Technicians. The Operation Manager’s responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. To be a successful Operation Manager, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.
Responsibilities:
- Work with sales team in the processing of orders and purchases of equipment.
- Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
- Recording sales trends and liaising with account managers to develop sales strategies.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Performing data entry tasks into Zoho for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- Manage all deliveries and shipments to ensure proper delivery and installation.
- Drive department special projects to successful completion.
Requirements:
- Bachelor’s degree in Business Management, health care or related field.
- 1 – 3 years’ experience managing a team.
- Experience in administration and high-volume office work may be advantageous.
- Strong analytical, organizational, and time management skills.
- Excellent teamwork, motivational, interpersonal, communication, and customer service skills.
- The ability to multitask and quickly switch your focus.
- Computer literacy, IT skills, and typing skills.
- An understanding of sales principles and customer service practices.
- Experience working with sales.
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Weekly day range:
Experience:
- Customer service: 1 year (Preferred)
- Management: 3 years (Required)
Ability to Relocate:
- Cedar Park, TX 78613: Relocate before starting work (Required)
Work Location: In person