Role: Workplace Operations Coordinator
Location: New York Corporate Office (100% Onsite)
Duration: 6 Months Contract
Client: Lyft Inc.
Job ID: 371563
RESPONSIBILITIES
- Represent culture in the reception area by stocking candy stations daily, maintain the appearance of the front desk and lobby area and manage music if applicable.
- Keep an upbeat demeanor and greet every employee and guest as they arrive -you are the first and last point of contact
- Ensures music content adheres to Lyft’s Core Values and volume level is appropriate for a workplace environment
- Keep weekly inventory of Workplace items that need to be purchased. Restock supply closet on a regular basis. Support local teams with inventory management
- Manage incoming and outgoing mail/shipment process within the all workplaces
- Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
- Assist with general conference room bookings
- Work through and respond to Zendesk tickets throughout the field and office locations and perform the necessary task to satisfy general Workplace inquiries; escalate Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary
- Coordinate with security on incoming visitors. Ensure name tags are printed and given to all visitors at the reception desk
- Maintain clear and consistent communication while providing cross functional support to HR, Recruiting, Development, Real Estate, Construction and Physical Security
- Receive, troubleshoot, resource and resolve all incoming employee/guests questions or concerns
- Support all Workplace leadership with all duties as necessary
EXPERIENCE & SKILLS
- Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
- A passion for facilitating an overall positive employee experience through ongoing operational support
- 2+ years of customer service experience
- 1+ years in Workplace related experience
- Possess the ability to remain agile and multi-task effectively in a fast paced environment
- A passion for fostering an overall positive employee experience through ongoing operational support
- Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively
- Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Experience:
- workplace operations coordination: 1 year (Required)
- Customer service: 2 years (Required)
- manage reception, front desk and lobby area: 1 year (Required)
- manage weekly inventory: 1 year (Required)
- manage incoming and outgoing mail/shipment: 1 year (Required)
- Access Control: 1 year (Preferred)
- Badging: 1 year (Preferred)
Work Location: In person