Training Specialist
Location: Remote
FSLA Status: Exempt
Reports to: Deputy Program Manager
EEO Category: First/Mid-Level Managers
Job Summary:
The Training and Development Specialist will create, develop, implement, and conduct training and development programs for employees.
Duties/Responsibilities:
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Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
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Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees.
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Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
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Creates and/or acquires training procedure manuals, guides, and course materials.
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Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
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Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
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Assesses training materials prepared by instructors.
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Evaluates program effectiveness through assessments, surveys, and feedback.
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Maintains knowledge of the latest trends in training and development.
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Prepares and implements training budget; maintains records and reports of expenses.
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Performs other related duties as required.
Required Skills/Abilities:
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Excellent verbal and written communication skills.
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Strong presentation skills.
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Adept with a variety of multimedia training platforms and methods.
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Ability to evaluate and research training options and alternatives.
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Ability to design and implement effective training and development.
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Extremely proficient with Microsoft Office Suite and related program software.
Education and Experience:
Required
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High School Diploma or G.E.D.
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U.S. Citizenship
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Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
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3+ years’ experience in a contact center customer service environment
Preferred
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College education or equivalent
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Knowledge of medical terminology
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TRICARE experience
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.