MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Customer Service Representative, and this is an Onsite role in Lenexa, KS, 66219. Please find the job details below.
Title: Customer Service Representative
Location: Lenexa, KS, 66219
Duration: Long Term Contract
- Education: 4yr degree with 2-3 yrs exp OR in lieu of degree 6-7 yrs exp.
- Experience: High touch, customer facing role. Supply Chain, Manufacturing, Data Entry, experience with using ERP and SAP, daily purchase orders, paperwork, invoicing, and strong communication via email & phone calls.
- Customer service experience in call centers or retail are not transferrable
Position Description:
Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
Primary Responsibilities
- Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer contacts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls and emails from internal and external customers
- Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
- Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
- Makes special studies, investigations and analyses and prepares related reports.
- Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
- Will require occasional evening or early morning calls to align and coordinate with international customers.
- Performs other related duties as required.
Preferred Qualifications
- Proven customer support experience or experience as a Client Service Representative
- Ability to multi-task, prioritize, and manage time effectively
- Superior organizational skills
- Strong sense of urgency and ability to prioritize competing tasks
- Exceptional written and oral communication skills
- Able to anticipate needs and shows initiative
- Aerospace industry experience, preferred
- Project Management experience working in cross functional teams, preferred
- SAP knowledge and experience is a plus
- Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
If you have the above skills/experience, please share your resume in confidence to:
Recruiter Name: Sravan
Email: sravan@msrtechnologies.com
EOE
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person