Job Data
Job Title:…………………Service Technician
Department:……………..Service Department
Supervisor:………………Service Manager
Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Result Areas
· Service Department Operations
· Customer Service
Major Duties and Responsibilities
1) Service Department Operations
· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
· Accept work assignments from Service Writer / Manager.
· Request parts for the job as early as possible when needs become known.
· Perform service, repair, and customization work in accordance to factory specifications.
· Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
· Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
· After job is finished ensure proper completion and filing of paperwork.
· Keep work area as clean as possible and assist others with maintaining shop cleanliness.
· Maintain technical (PHD an other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2) Customer Service
· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
· Keep customers’ vehicle cleaner that when it was dropped off.
3) Other Duties
· As Assigned.
Supervisory Responsibilities
· None
Commitments
· Treat all employees and customers fairly, courteously, and with dignity.
· Model superior customer service behavior for all interactions with customers and employees.
· Be prompt and available for flexible scheduling.
· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
· Focus on quality.
Qualifications
· Completion of a factory authorized training program such as MMI Service School or equivalent work experience
· Current Motorcycle license.
Job Requirements
· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three & four.
Physical Demands
· The noise level in the work environment is usually loud.
· Requires the use of both hands.
· Frequently required to bend, stoop, crouch, reach, handle tools, and lift ____lb. of material.
· Frequently requires the ability to balance and push a ____lb. motorcycle.
Working Conditions
· Frequently works near moving mechanical parts.
· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
· Occasionally, exposed to exhaust fumes or other airborne particles.
GENERAL TOOLS
3/8” Drive Socket Sets
Combination Wrenches
ELECTRICAL
3/8” to 3/4” 6 & 12 point
1/8” to 1 1/2”
Digital multi meter
Screwdriver Sets
(shallow & deep)
19mm & 12 mm
10 amp scale
Flat #1, 2, 3, 4
3/8” to 9/16” 6 & 12 point
300 ma scale
Phillips #1, 2, 3, 4
(wobble socket)
Line Wrenches
Posi-Drive #1, 2, 3, 4
1/4”, 5/16”, 3/8”, 7/8”
Test Light
Angle Driver (for carb adjust)
Spark Plug Sockets
18mm & 13/16
Crescent Wrenches
Jumper Leads
Pliers Sets
4”, 6”, 8”, 10”, & 12”
3 ea (14 Gauge W/30
Common
3/8” Drive Allen Sockets
amp clips 24” long)
Vice Grip
Straight & Ball Sockets
Allen Wrenches
Needle Nose
(short & long)
1/16” to 7/16”
Timing Light
Sidecut
3/16” to 3/8” Long 6mm
Channel Lock
Ball Peen Hammers
ENGINE
Hose Clamp Crimpers
Crows Foot Set
2,4,8,12,16, & 28 oz.
Piston Ring Compressor
Snap ring
3/8” to 1 1/8”
Small to Large
Brass Hammer
Dial Calipers
(Straight 45 & 98 degree)
Torx driver bit set
Up to & including # 40 & 45
Dead Blow Hammer Set
Micrometer Set
1/4” Ratchet Set
Torque Adapter Set
Plastic Tip Hammer Set
Small Hole Gauges
1/4” Extension Sets
3/8 to 3/4
2” to 6” Straight
Punch & Chisel Set
Telescoping Gauges
1” to 8” Wobble
1/2” Ratchet Set
Complete Set of Metal Files
Steel Rule
1/4” T-handle
1/2” Extension Sets
File Handles
2” to 12” Straight
Thread Files
6” Machinists Square
1/4” Air Ratchet
1” to 12” Wobble
Jewelers Files
CHASSIS
1/4” Drive Socket Sets
1/2” T-handle
Feeler Gauge
Wheel Bearing packer
1/4” to 1 1/2” 6 & 12 point
Flat & Wire Type
(shallow & deep)
1/2” Drive Socket Sets
Spoke Wrench
1/4” to 1 1/2” 6 & 12 point
3/8” to 1 1/2” 6 point shallow
MISC TOOLS
(wobble socket)
Safety Glasses
Valve Core Tool
Hand Impact Driver & Bits
3/8” Ratchet Set
Drill Bits - All to 1/2”
6” dial vernier
Air Impact Wrenches
Number, letter, fractional
3/8” Extension Sets
3/8” & 1/2
Plumb bob
2” to 12” Straight
Hacksaw With blades
1” to 12” Wobble
Torque Wrenches
Six 24” Bungi cords
3/8” to 288” lb.
3/8” or 1/2” Drill
3/8” T-Handle
3/8” to 75” lb.
Belt tension gauge
1/2” to 288” lb.
Pop Rivet Gun
(HD35381)
3/8” Air Ratchet
Flashlight
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Work Remotely
Job Type: Full-time
Pay: $14.00 - $34.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
License/Certification:
- MMI Education (Preferred)
Work Location: In person