Description:
Square One Concepts is seeking a highly motivated and experienced Restaurant Manager to oversee operations. As a Restaurant Manager, you will be responsible for ensuring exceptional customer service, maintaining high-quality standards, and maximizing profitability across our various restaurant concepts. You will lead a team of dedicated staff members, set performance goals, and ensure the smooth functioning of day-to-day operations.
Supervisory Responsibilities:
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Hires and trains restaurant staff.
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Organizes and oversees the staff schedules.
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Conducts performance evaluations that are timely and constructive.
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Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
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Foster a positive and collaborative work environment, promoting teamwork and open communication.
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Set performance goals and expectations, providing guidance and support to help employees achieve their full potential.
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Conduct regular staff meetings to share updates, address concerns, and promote a cohesive team.
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Oversee daily operations to ensure seamless service, exceptional customer experience, and adherence to company policies and procedures.
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Monitor inventory levels, control costs, and optimize resources to maximize profitability.
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Implement and maintain high standards of cleanliness, hygiene, and safety in compliance with health regulations.
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Continuously evaluate and improve operational processes to enhance efficiency and customer satisfaction.
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Ensure a welcoming and enjoyable dining experience for guests, addressing any concerns or complaints promptly and effectively.
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Interact with guests, taking feedback into consideration to improve service and menu offerings.
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Maintain a visible presence in the restaurant, engaging with customers and fostering a strong rapport with regular patrons.
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Working with the Regional Manager to develop and manage budgets, including revenue forecasting, cost control, and expense management through P&Ls.
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Monitor financial performance, analyze variances, and implement corrective actions as necessary.
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Implement strategies to drive sales, increase revenue, and achieve financial targets.
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Conduct regular menu tastings to maintain high-quality food and beverage offerings.
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Monitor food and beverage presentation, portion control, and overall product quality to meet company standards.
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Ensures customer satisfaction with all aspects of the restaurant and dining experience.
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Handles customer complaints, resolving issues in a diplomatic and courteous manner.
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Ensures compliance with alcoholic beverage regulations.
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Manages inventory and purchases food and supplies.
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Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
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Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
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Collaborates with chefs to develop appetizing menus.
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Maintains sales records and tracks cash receipts.
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Prepares and submits operations reports and other documentation requested by the regional manager.
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Performs other duties as assigned.
Requirements:
- Strong knowledge of restaurant operations, including front-of-house, back-of-house, and bar management.
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Excellent leadership and interpersonal skills, with the ability to build and maintain positive relationships with staff and customers.
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Exceptional organizational and time management abilities, with a keen eye for detail.
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Strong business acumen and financial management skills.
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Outstanding problem-solving and decision-making capabilities.
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Ability to thrive in a fast-paced, dynamic environment.
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Knowledge of health and safety regulations.
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Title 4 Manager Certification
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Must have a valid Food Handlers Certification
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Must have an Alcohol Service Licensing or certification.
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Must be able to work flexible hours, including evening, weekends, and holidays.
System Used:
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Aloha (point of Sales)
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Hot Schedule (Employee scheduling)
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Proficient with Microsoft Office Suite or related software
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Paylocity (HR, Payroll, and Employer Information)
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Restaurant 365 (inventory Management & Reporting)
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Plate IQ (invoicing & Payments)
Education and Experience:
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High school diploma or equivalent required.
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Previous restaurant experience required; management experience preferred.
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Successful completion of corporate training program required.
Physical Requirements:
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Ability to traverse all parts of the restaurant quickly.
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Prolonged periods sitting at a desk and working on a computer.
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Ability to traverse all parts of the restaurant quickly.
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Prolonged periods sitting at a desk and working on a computer.
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Prolonged periods of standing and working in a kitchen.
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Exposure to extreme heat, steam, and cold is present in a kitchen environment.
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Must be able to lift up to 50 pounds at times.
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Must be able to work late nights and unpredictable hours.
Benefits & Perks:
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Accrual up to 40 hours of PTO
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Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
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Corporate Shoe Program through Shoes for Crews and Skechers
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Competitive Pay
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Quarterly Bonus
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Flexible Scheduling
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401(k)
Full – Time employees are eligible for the following additional benefits:
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Medical & Prescription
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Dental & Vision
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Health Saving Account (HSA)
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Wellness Program
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Discount Pet Care Plan
- For a complete list of our benefits please visit: squareoneconceptsinc.com/careers