About us
Hotel Ella is a small business in Austin, TX. We are innovative, social, collaborative and our goal is to The narrative we provide for our guests stems from the culture we work at maintaining for our team members. As our generation of guests seek more meaningful experiences, our team seeks more meaningful work. We work hard to deliver that by empowering each team member to reach their full potential..
Our work environment includes:
- Food provided
- Growth opportunities
Responsibilities
- The House Manger (Front Desk Agent) is responsible for hosting guests throughout their stay
- From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment
- Utilize Life Houses proprietary software to manage internal tasks and guests communication
- Assist with the guest check-in/check-out process while engaging with guests
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
- Facilitate making reservations and room changes
- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support)
- Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner
- Prepare and deliver VIP amenities
- Perform other duties as assigned and requested to meet the needs of the business
- Works cooperatively with others in all situations
- Required to complete any other duties as assigned.
Qualifications
- Team player, hard worker, multi-tasker and detail oriented
- Genuine desire to be helpful: able to jump in and assist other departments when necessary
- Experience in guest or customer service
- Flexible in schedule and willing to meet the demands of a complex operation
- Ability to lift, pull, and push moderate weight
- Working with highly talented people who are extremely passionate about their craft
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
Work Location: In person