We are seeking an experienced and motivated Plumbing Service and Repair Lead to join our team. This pivotal role will involve taking inbound calls from customers seeking plumbing repairs, servicing those calls, and upselling additional services. The ideal candidate will have several years of experience in the plumbing service industry, demonstrate strong sales capabilities, and possess leadership skills to build out and eventually manage the department.
Responsibilities:
- Handle inbound calls from customers requesting plumbing repairs.
- Repair, inspect, and maintain plumbing systems, including pipes, valves, fittings, drainage systems, and fixtures.
- Upsell additional services and products to customers to enhance their experience and meet their needs.
- Ensure timely and effective resolution of customer issues.
- Collaborate with senior management to develop and expand the service and repair department.
- Implement processes and procedures to improve department efficiency and customer satisfaction.
Qualifications:
- 5+ years of experience in the plumbing service industry
- Proven track record in customer service and upselling
- Excellent communication and interpersonal skills.
- Experience building and leading a team
Job Type: Full-time
Pay: From $75,000.00 per year
Schedule:
Experience:
- Plumbing: 5 years (Required)
Ability to Commute:
- Los Angeles, CA 90015 (Required)
Work Location: In person