As the Global Chief Customer Officer, you will champion our unique mission: to empower performance-driven L&D teams to identify skills gaps and collaborate with internal experts to close them. This role defines what sets us apart — it's what “only 360Learning can do”
In this role, you will lead over 100 talented individuals across Customer Success (CS), Professional Services (PS), and Support, distributed across the US, Canada, France, Germany, and the UK. You will be supported by two dedicated Customer Success Operations professionals and one Customer Success Enablement specialist.
Your primary responsibility is to guide the team in designing and implementing a robust methodology that transitions our clients smoothly from implementation to adoption, and further to renewal and upselling, catering to both mid-sized and enterprise clients across different regions. You also contribute to our evangelisation efforts, turning clients into advocates, speaking at conferences and developing thought leadership material. You will foster deep relationships with our top global clients.
You will be one of the key stakeholders of the exec team, collaborating with our sales, marketing and product leaders to shape the strategy and future vision of the company for product growth, GTM, M&A initiatives, etc.