Glendale Small Animal Hospital is a high volume, diverse 3 doctor animal hospital. We are currently seeking a part-time candidate with solid customer service skills to join our team. Experience is preferred, but not required.
Overview:
The Receptionist is an integral part of the veterinary team to directly communicate with the clients and veterinary staff including veterinarians and veterinary assistant/ technicians. He/ she is organized, efficient, pays attention to detail and able to handle high stress situations.
Tasks include:
- Schedule and confirm appointments using Avimark.
- Manage multiple phone calls in a pleasant and professional manner.
- Coordinate the flow of patients inside the hospital or drop-off appointments.
- Communicate clearly with veterinary staff and clients.
- Knowledge of basic veterinary terminology (preferred).
- Identify possible emergencies over the phone and schedule those appointments appropriately or refer to an emergency hospital.
- Go over discharge and medication instructions with the clients.
- Become familiar with medications, vaccinations, diagnostics.
- Collect payment over the phone or in-person (cash, credit card, Care Credit) as well as process refunds, returns and credits as needed.
- File away records numerically.
- Knowledge of Windows (Word, Excel).
- Respond to emails.
- Process faxes.
Minimum Qualifications:
- High school diploma, GED or equivalent combination of education, and/or experience.
- Customer service background.
- Must be able to multi-task well in a busy environment
- Must be flexible with scheduling and able to work some weekends and holidays.
- Must be able to lift or carry up to 40 pounds.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday
Work setting:
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person