Summary of Server Responsibilities
Interact with guests to ensure exemplary service in an efficient manner. Take orders, serve food and drinks, answer inquiries about the menu and comply with the wishes of the guest, as well as suggestively sell food and drinks. Work closely with Bussers, Cooks, and Hostess’ to ensure guests receive excellent service.
Primary Responsibilities:
Perform all duties and responsibilities in a timely and effective manner with a sense of urgency.
Answer questions about food and drinks including entrée ingredients, preparations, and accompanying items.
Promptly greet newly seated guests in a friendly manner.
Accurately take orders and up sell menu items such as appetizers, entrees, beverages, and desserts.
Properly and quickly enter orders on the POS computer system.
Attend to guests needs when delivering food and check back with guests to ensure their satisfaction.
Ensure guests’ expectations have been exceeded. Professionally resolve food or service issues.
Maintain table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins if necessary.
Promptly accept payment and follow appropriate accounting procedures.
Uphold and maintain high quality customer service and hospitality.
Set up & take down wait station according to opening and closing procedures.
Keep immediate supervisor informed of significant issues and take prompt corrective action.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere.
Keep wait station clean. Monitor cleanliness of restrooms and outside perimeter of building.
Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (hostess, bussers) available.
Job Qualifications:
Must be dressed neatly and well-groomed in company approved uniform.
Must have a current NM Alcohol Server License
Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.
Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
Walk or stand most of 4 - 6 hour shift.
Must be able to read menu items.
Able to reach, bend, stoop and perform cleaning duties.
Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests.
Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
Must be able to clearly communicate guest’s needs to other employees including bussers, hostess, cooks, and manager.
Job Types: Full-time, Part-time
Pay: From $3.50 per hour
Benefits:
Restaurant type:
- Bar
- Casual dining restaurant
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Restaurant experience: 1 year (Preferred)
Work Location: In person