Agile Physical Therapy is seeking an extremely capable and preferably experienced individual to add to our patient coordinator team. Our clinic focuses on providing a professional, personal, unique and incomparable experience to our patients. It is our goal not only to meet our patient’s needs, but also to far exceed their expectations on what the patient experience standard should be. We are looking for someone with an upbeat, energetic and outgoing personality and “WOW!” factor that will create lasting impressions on our patients as well as our staff.
Our ideal candidate will be detail-oriented and possess excellent interpersonal communication skills, professional attitude as well as appearance, and beyond stellar customer service skills and use of judgment.
Duties include:
- Greeting patients by phone and in person
- Clinic opening and closing responsibilities
- Explain the value of choosing Agile Physical Therapy to new patients and creating new patient charts
- Performing credit card transactions and manage patient payment balances
- Utilizing clinic management software to schedule and support therapy staff
- Maintain patient privacy
Required Skills:
- Background in customer service – demonstrated ability to interact with a range of people in an open, friendly, confident and customer-oriented manner.
- Excellent interpersonal communication skills – ability to speak clearly and thoughtfully when dealing with patients and team members
- Strong ability to multi-task while still performing and completing high quality work
- College degree preferred, but high school level education required
- Adept in the use of web based programs (ie: gmail, google drive, excel, word, etc.)
- Technology savvy – able and willing to learn new web based software used for clinic scheduling, payment processing and patient management
- General knowledge and understanding health plans, reimbursement and deductibles is a plus
If you took the time to read through this description, use the key word "sushi" in your cover letter and we will prioritize your application.
Job Type: Full-time
Pay: $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Office
- Outpatient
Education:
Experience:
- Medical Receptionists & Patient Registrars: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Ability to Relocate:
- Palo Alto, CA 94306: Relocate before starting work (Required)
Work Location: In person