Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
Address/Process Technician position is responsible for adding, correcting, and monitoring all Service Addresses within the current Billing System. Also responsible for creating, transmitting, receiving, processing all batch feeds for the Billing Department. Balancing batch accounts, investigate and resolve billing discrepancies. Responsible to maintain a monthly process calendar and create and maintain SOP for processes within the Billing Department. Responsible to work and resolve internal tickets assigned to the department and assist other departments in investigations of payments and credits.
Also performs a variety of different functions that update customer records in the billing system. These functions include, but are not limited to 911, Lockbox, AutoPay, Gateway Balancing, IPTV/CATV Schedules, PPV & VOD charges, NLAD, LIDB/CNAM, CPNI, CARE, Credit Card Expiration Letters, AutoPay Decline Letters, Seasonal Service Orders. Ability to run Agent Commissions and send reporting to Accounting and Agents is also required.
Must be detail oriented and excel proficient. Will need to work with Marketing, GIS (Mapping), Customer Service & Dispatch Departments to ensure compliance. Familiarity with ACAM rules and Crystal Server Reporting desired but not required. Must have working knowledge of the NISC System and will be the point to person for Daily auditing of PSA, BDA, Daily Deposit & Verify Balance reports. This person will also be required to work some evenings or weekends during Bill Cycle Close.
Essential Job Functions:
- Review Daily audits of all Service Addresses added or modified from the Previous Days work.
- Loading of Service Addresses for new Bulk Market releases.
- Correct all work done by Company Personnel to ensure compliance with FCC BDC & 477 Guidelines.
- Create and maintain “Standard Operating Procedures” for processes within the department.
- Work and resolve internal tickets assigned to the department involving addresses, adding information to customer accounts, providing requested information and investigating discrepancies.
- Interfacing with banking and other service providers to establish and maintain processes of data transfer and communication.
- Receive and process batch feeds from service providers.
- Balancing daily batch accounts, investigate and resolve discrepancies.
- Run processes to create batch feeds.
- Create and transmit batch feeds to service providers.
- Excellent organization skills with the ability to prioritize and complete multiple projects
- Perform all other related duties as assigned by management*
- These tasks do not meet the American with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
Knowledge, Skills, and Abilities:
Knowledge of general office procedures
Knowledge of company products and services
Skills in prioritizing and completing multiple projects.
Skill in oral and written communication
Skill in identifying problems and resolutions
Proficient with Word, Excel & Microsoft Outlook
Ability to create and maintain spreadsheets in Excel.
Ability to maintain confidentiality.
Ability to meet deadlines.
Ability to adapt to frequent changes in job responsibilities.
Ability to pay close attention to detail.
Ability to effectively function as a team player.
Ability to locate and correct discrepancies in data.
Ability to communicate with customers, coworkers and various business contacts in a professional and courteous manner
Ability to follow oral and written instructions.
Education and Experience:
High School diploma.
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.