Job Summary: Under the direction of the immediate area supervisor, conducts field service maintenance activities, including but not limited to preventative maintenance, troubleshooting advanced technical/mechanical problems on multiple lines of equipment (semi-conductor capital equipment), coordinating customer site specific activities, and managing FIT team members during site installations. Preferred candidates reside in Allentown, PA. We strongly encourage candidates with Field Service Engineer experience in the Semiconductor industry to apply.
Essential Duties and Responsibilities:
· Perform maintenance, installation and troubleshooting on Akrion products at customer locations.
· Provide technical support to company factory and sub-contractors during module and equipment assembly and start up.
· Provide technical support (phone / e-mail) and training to customers for troubleshooting and maintenance.
· Write technical literature regarding product enhancements and upgrades.
· Establish and maintain a high level of customer satisfaction.
· Provide after hour phone support when required and after hour on-site service support if necessary.
· Other duties as assigned.
Requirements:
· Completed technician or engineering education, preferably in Electrical Engineering and / or a minimum of 3 years Wet Cleaning or similar industry experience.
· Knowledge of the Semiconductor Industry, Silicon Wafer Fabrication, Environmental, Health and Safety, Flow Controls, Pneumatics, Chemistry, and basic Computer Programming.
· Able to function under a considerable amount of stress.
· Good communication skills (verbal and writing) to handle direct communication with company staff as well as customers.
· Familiar with MS Office, Windows Operating System and Internet e-mail
· Travel 80% of the time, up to 4 weeks at a time.
Preferred candidates reside in Allentown, PA.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What is your expected salary?
Education:
Experience:
- Electrical: 2 years (Preferred)
- Field service: 2 years (Required)
- Semiconductor: 2 years (Required)
Location:
Willingness to travel:
Work Location: Remote