- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Proficient administration of the hotel's electronic reservation system
- Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
- Compliance with hotel safety programs and procedures, including emergency and security systems
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Check to see that all charges are assigned to the appropriate departments.
- Follow the End of Day/Night Audit Checklist.
- Must have complete knowledge of emergency procedures
- Balance the day's charges, making corrections as necessary.
- Understanding the principles of auditing and closing out accounts
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Santa Rosa, NM 88435 (Required)
Ability to Relocate:
- Santa Rosa, NM 88435: Relocate before starting work (Required)
Work Location: In person