We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
- Utilizes dealership sales control and follow-up system
- Sell maximum number of units.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
- Ensure high levels of customer satisfaction through excellent sales service
- Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.
- Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
- Taking customers on test drives and demonstrating vehicle features.
- Building a rapport with potential customers to improve the possibility of a sale in the future.
- Maintaining a customer database and communicating with them.
- Assisting customers with completing the relevant paperwork required for a successful sale to be processed.
- Maintaining reporting structures´ and recording sales and inventory on our CRM software.
- Collaborating with team members to reach sales targets.
- Assisting with the set up of showroom and promotional displays.
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Requirements
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Working knowledge of customer and market dynamics and requirements
- A professional appearance, friendly manner, and positive attitude
- A proven track record in motor vehicle sales would be advantageous
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Related keywords: retail, sales associate, retail sales associate
Job Types: Full-time, Contract
Pay: $48,000.00 - $120,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Referral program
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Commission pay
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person