Job Summary
The Service Manager is responsible for assisting in the recruiting, hiring, and training of service professionals, monitoring production goals, providing tailored coaching and action plans to motivate employees, conduct branch meetings, provide in-the-field leadership, and ensure that the customers receive exceptional customer service and have positive experiences with every interaction.
Responsibilities
- Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, safety.
- Supports service professionals to meet production and customer retention goals.
- Listen and respond to customer complaints and work with employees to resolve issues/concerns ensuring follow up
- Provide in-the-field leadership by riding with service professionals to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to employees.
- Assist Branch Manager in maintaining proper inventory of pest control, termite, and related products and issue to service professionals as appropriate
- Maintains fleet including vehicle inspections, accident procedures, coordinating service
- Ensure that cancellations are managed, contacted (within 24 hours) and kept to a minimum
Qualifications
- At least 3-5 years of pest, termite, lawn, or industry related experience
- Ability to speak effectively before groups of customers or employees
- Ability to manage others and self
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence
- Friendly, polite customer service skills on the phone and in person
- Exquisite attention to details
- Efficient time management skills
- Ability to use handheld device and smart technology
- Critical thinking and problem solving skills
- Self-motivation and ownership of schedule and productivity
- Sharp math skills for product formulation
Working conditions
- Working outdoors in all types of weather
- Ability to work in small spaces including crawls spaces and attics
Physical requirements
- Visual and auditory acuity
- Ability to lift 50lbs repetitively
Rose is a drug and alcohol free work place
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Work Location: On the road