Family Eye Clinic is a well-known and established eye care practice located in Midlothian, TX. We are searching for a Patient Care Coordinator/Receptionist to join our growing team of eye care professionals. In this role, you will use your ophthalmic knowledge, friendly demeanor, and on-going training to create great customer experiences and recommend solutions for all patient's eye wear needs.
Duties & Responsibilities
- Creates outstanding and memorable patient experiences from scheduling over the phone to initial welcoming/greeting
- Verify benefits for vision and medical insurance
- Confirm appointments in a friendly manner
- Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
- Participates in store meetings / projects as requested
- Ensures optimized scheduling occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings
- Calls all no shows or cancelled patients to reschedule appointments
- Performs end of day responsibilities to include end of day checklist, etc.
- Performs other duties within the store as requested and as time allows
What we are looking for in a person to complete our team:
- Warm and enthusiastic
- Internally motivated to do a job well done
- Critical thinking and problem-solving skills
- Enjoys working with people
- Effective & professional verbal communication skills
- Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
- Willingness to listen and to learn
- Dependable and self-reliant
- Organized and efficient
- Previous optical/medical/office reception and booking experience highly preferred
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
Schedule:
Work Location: In person