At Holiday Inn Express and Suites, we are seeking a reliable, friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. We are focused on providing a relaxing experience to our guests.
Our Front Desk Associates are the likely the very first and last contact our guests have when they visit so it's important that our Front Desk Associates can help us achieve our goal
Front Desk Associates: Wanted - Part Time experienced front desk agent, front desk clerks, receptionist, or similar role. Previous hotel-related experience preferred.
Shifts are as follows:
· 6:45am-12:45pm
· 12:30pm-5:30pm
· 5:15 pm - 11:15 pm
· 11pm-7am
Shifts may be extended to 8 hour shifts based on hotel occupancy
* We are open 24 hour 7 days a week, must be flexible and willing to work weekdays, weekends and holidays
Job entails/ Responsibilities:
- Greet and welcome all guest approaching the Front Desk in accordance with IHG brand standards.
- Performs check-in and check- out procedure
- Professional appearance and excellent attendance and punctuality.
- Enroll guest to our IHG Program and is knowledgeable of the perks
- Manage reservations online , in person, or over the phone reservation.
- Respond to clients’ complaints in a timely and professional manner
- Complete cashier and closing reports, counting and balance the bank at the end of each shift accurately.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Always know what events and activities are on the day’s schedule
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Maintain a clean work area.
- Other office duties assigned by management.
- Will be required to work nights, weekend, and holidays.
Job Type: Part-time
Pay: $16.00 - $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person