VIRTUAL BATTLE BUDDY COMMUNITY HEALTH WORKER JOB DESCRIPTION
GENERAL DESCRIPTION SUMMARY
The Virtual Battle Buddy Community Health Worker is the foundational position responsible for the day to day activities of our National Battle Buddy Call Center for Hero’s Bridge—from initial assessment at first contact, through determination and facilitation of other programs and community assistance, to the final data analysis and review of veterans’ outcomes.
Essential Duties & Responsibilities
1. Assists leadership to build, implement, support and grow virtual Battle Buddy services within assigned area.
2. Learn and embrace the Community Health Worker model as the basis of the Battle Buddy relationship.
3. Learn and embrace the four Core Values of Hero’s Bridge and reflect regularly on your interactions for adherence
4. Implement day-to-day operations of the Natioanl Battle Buddy Call Center goals, objectives and visit plans.
5. Collaborate and assist in engaging community partners, healthcare entities, Veteran Affairs personnel and other Veteran Service Organizations.
6. Complete an initial assessment on each referred veteran and plan virtual visits and interventions to incrementally improve their quality of life.
7. Adhere to program objectives by recording information, data collection and analysis.
8. Monitor program effectiveness to the program goals and improvement of veteran QOL
9. Oversees and ensures documentation of all assessments, visits and interventions performed with veterans into appropriate software application.
10. Represents Hero’s Bridge providing responsive, courteous and respectful communication, exhibiting excellent service for all Hero’s Bridge relationships.
11. Coordinate with other Hero’s Bridge team members and programs to achieve positive outcomes.
12. Coordinate with HB volunteers and the volunteer coordinator to facilitate a smooth transition of services from paid staff to volunteer visits.
13. Provide meticulous follow up to veterans, families, referral sources and community partners to avoid perception of service delays, wait lists and other difficulties rampant at other VSO’s.
14. Other duties as assigned
15. Assist in staffing of the HB office during business hours
16. Assist local Battle Buddy CHW in the field with in-person visits as necessary and directed.
Requirements:
At least 2 years of experience working with veterans, the elderly or health care partners
Demonstrated proficiency in MS Word and Excel as well as basic internet and social media use
Must be able to pass a background check
Valid Virginia driver’s license and reliable transportation
Effective written and oral communications skills
Additional Advantageous Attributes:
Knowledge of Veteran’s benefits and resources
Ability to work with people from various backgrounds, ages, temperaments and varying levels of interpersonal difficulties
Knowledge of available senior resources and benefits in the community
Travel/Office/Remote
This position is estimated to be 60% in office, 20% in the field visiting veterans and 20% remote. This blend is subject to change based on the needs of our veterans and the organization.
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the contractor is occasionally required to walk and stand for long periods of time; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 50 pounds. There will at times be activities in homes of veterans in less than ideal living conditions.
Job Type: Full-time
Pay: $22.82 - $24.27 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Are you a veteran or a veteran spouse or child?
Work Location: Hybrid remote in Warrenton, VA 20186