PRINCIPAL ACCOUNTABILITY
The Clerical Assistant for Donor Centers will report directly to the Donor Center Supervisor. This position is responsible for establishing the first positive experience the donor receives when entering the Carter BloodCare Donor Center. The Donor Center Clerical Assistant will achieve this by serving as a customer service representative and providing an affirming and gratifying experience to everyone who comes in the facility. This position is also responsible for overseeing daily incoming/outgoing calls and performing donor look-up. Clerical Assistants must work closely with the donor center team to attain budgeted collection goals, through recruiting, rescheduling, and conversion of donors. Effective communication in performing these functions is essential to help ensure a constant, uninterrupted donor-flow, and that the site’s collection goals are consistently met. Dress attire is business casual or phlebotomist dress code.
Regular full-time attendance is required during office hours
EDUCATION
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High School Diploma or equivalent
EXPERIENCE
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Minimum six months’ previous receptionist duties preferred
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Customer service experience required
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Two years’ general work experience, preferably working with public
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Bilingual preferred
SKILLS AND KNOWLEDGE
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Basic computer experience required, including use of Microsoft Office
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Good verbal/written communication skills
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Excellent customer service and interpersonal skills. Able to manage multiple tasks
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Able to effectively utilize the English language, including the ability to speak, hear, read and write
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Detail oriented (completeness, accurate, and legibly written), able to prioritize and manage multiple tasks
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Self-motivated, positive individual to promote “team work” qualities
Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.