The ideal candidate for this position is efficient, accurate and capable of performing under the stress of a deadline. It is expected that, at all times, an individual will display a professional attitude towards customers, as well as co-workers.
This position serves as the hub of information between our arrangers, families and service support staff. Communication, the ability to know what information you need as well as knowing what others need from you is essential to success in this position. Confidence in navigating technology is essential as we use several online management services to ensure consistent, exceptional and seamless delivery to every family we serve.
As an Administrative Lead you will assist your team in many aspects of daily operations at our funeral homes. You will be expected to be a great team member, have strong customer service skills and demonstrate outstanding attention to detail. From the day you arrive at work, you will be expected to be making progress toward a deep understanding of our unique Customer Care Model and your responsibilities in providing this care. We also understand that your personal satisfaction, development and growth is as essential to the success of our company as any corporate goal. Therefore, upon request, we will work with you to help develop a Personal Development Plan to ensure a mutually beneficial relationship will grow from our collective efforts.
Essential Skills and Abilities:
· Strong communication skills, both written and verbal.
· Knowledge of Microsoft Office© and Quick Books©.
· Working knowledge standard office equipment (typewriter, printer/scanner/fax, multi-line phone systems, etc…).
· Strong organizational skills are required.
· Flexibility is a necessity, as no day is typical.
Duties include, but are not limited to typing/keyboarding documents, forms and letters; financial matters, such as Accounts Receivable billing, insurance claims, cash advance payments; answering phones; face-to-face customer contact; production; ordering of supplies; file maintenance; office maintenance; writing obituaries for publication; mailings; veteran’s paperwork; website and answering service posting; as well as coordination of the Service Support Team when necessary.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Hamburg, MI 48139 (Required)
Ability to Relocate:
- Hamburg, MI 48139: Relocate before starting work (Required)
Work Location: In person