About Us: Sedona Premier Vacation Rentals specializes in luxurious vacation rentals in the beautiful Sedona, AZ area. Our commitment to exceptional guest experiences sets us apart as a leading property management company.
Job Description:
Sedona Premier Vacation Rentals is seeking a friendly and organized Guest Support Specialist to join our team. This retainer position requires availability 5-6 days per week. As the primary contact for our guests, you will ensure they feel heard and taken care of, creating memorable experiences during their stay.
Responsibilities:
- Respond promptly to all guest messages, calls, and emails.
- Utilize property management software (Hostaway, Host AI, Breezeway) to handle guest requests such as early check-ins and maintenance issues.
- Coordinate with local service providers for concierge services, including scheduling massages, in-house yoga sessions, and professional chef dinners.
- Manage a team of virtual assistants, delegating tasks and ensuring smooth operations.
- Ensure seamless communication and service delivery to enhance guest satisfaction.
- Maintain strong relationships with local partners and service providers.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong organizational abilities and attention to detail.
- Familiarity with property management software (Hostaway, Host AI, Breezeway) is a plus.
- Ability to work independently and manage multiple tasks efficiently.
- Experience in managing a team of virtual assistants.
- Knowledge of the Sedona area or willingness to learn about local offerings.
- A proactive and customer-focused attitude.
Benefits:
- Competitive pay.
- Flexible remote work options.
- Opportunity to be part of a leading property management company.
- Collaborative and supportive work environment.
How to Apply: If you're passionate about hospitality and eager to contribute to a premier vacation rental experience, we would love to hear from you. Please submit your resume and a brief cover letter explaining why you are a great fit for this position.
Job Types: Full-time, Contract
Pay: $2,400.00 - $3,200.00 per month
Benefits:
Experience level:
- 10 years
- 11+ years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Remote