DUTIES AND RESPONSIBILITIES:
- Greets patients and provides necessary paperwork for completion
- Obtains current patient demographic information and enters the information into EMR system (athenahealth practice management system)
- Copies insurance cards for all new patients and cards for new insurance of established patients
- Responsible for verifying that needed referrals are received before the patient is seen
- Collect emails and informs patients of Patient Portal access
- Collect co-pays and reconciles daily closes
- Obtain prior authorization for diagnostic testing
- Provide letters for patient’s needs.
- Assist with busy phone lines.
- Assist patients with disabilities to fill out necessary paperwork.
- Schedule/reschedule patient appointments per established provider protocols
- Take initiative to assist other staff with scanning, faxing, etc.
- Compliant with HIPAA, OSHA and Red Flag Rules
- Perform other duties assigned
QUALIFICATIONS:General knowledge of office procedures and computer systems.Excellent interpersonal skills.Ability to explain billing and fees. AAS required, Bachelors preferred.Knowledge of ICD10 and CPT codes preferred. Previous Ortho experience a plus.Ability to work in fast pace, high volume environment.Previous medical office experience a plus.Knowledge of athenahealthpractice management system a plus.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person