SURESTAFF is immediately hiring a Customer Service Representative for a large, well-known client in Northbrook, IL. As a Customer Service Representative for SURESTAFF, you will work in a fast-paced environment and dealing with different aspects of the workplace such as:
- Customer Service
- Clerical Duties and Office Support
- Administrative Duties
SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation ($21/hr.) as well as a benefits package including health insurance (medical, dental, and vision). Generous referral bonuses are available upon hire.
Available shifts include 1st shift- 7:00am-3:30pm.
Customer Service Duties and Responsibilities:
Ensuring that contact is made with each of the customers and that expectations are met.
Expedites production by organizing and monitoring schedules with the support of the team leader.
Entering orders, phone calls, emails, internal planning system, scheduling, and logistics.
Contact vendors, if there are issues with the delivery or quality of the products.
Helps and determines production priorities by studying master production, schedule and customer requirements.
Assist in the logistic aspects (Inventory updates and labeling).
Customer Service Requirements and Qualifications:
Previous experience handling office responsibilities or experience in customer serviced
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Highly organized multitasker who works well in a fast-paced environment
Excellent written and verbal communication skills
Self-directed and able to work without supervision
Solid time management skills; able to prioritize
Ability to work shop floor if help is needed
About SURESTAFF:
Founded in 1998, Surestaff operates 39 branch offices and 24 workforce onsite solutions in Illinois, Texas, Wisconsin, Indiana, Tennessee, Mississippi, Michigan, Florida, Ohio, and Georgia; with an estimated 2023 revenue of $295 million, it was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). Surestaff specializes in light industrial staffing serving logistics, manufacturing, distribution, and production clients. It offers temp, temp-perm, direct hire, and onsite workforce solutions. The company has been named five times to Crain’s Business as one of the largest and fastest growing privately-held companies in Chicago. Surestaff is a portfolio partner company of Austin, TX-based private-equity group Owner Resource Group (ORG).