Customer Service Representative, CSR
About us
Complete Legal is an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St. Louis, and offices in Boston and Nashville.
Employee-owned and operated, Complete Legal streamlines the legal industry’s approach to eDiscovery, information governance and data management.
Position Overview & Description
As a Customer Service Representative, you will partner with the sales team to ensure clients are satisfied with the products and services they’ve received. A CSR is responsible for supporting our clients and the sales team to help add value and ensure quality. The CSR is a client facing role that helps build long-lasting relationships.
To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/5iFqpzlPjnb
Experience, Qualifications, Requirements
- Demonstrated ability or high aptitude to learn to sell through delivering service.
- Must be able to develop relationships with our clients and identify sales opportunities.
- Ability to provide comfort and add value to each interaction with repeat and new customers within firms.
- Knowledge of or willingness to learn Salesforce for daily schedule management and capturing client data
- Support both Senior Account Managers and Account Managers where needed.
- Work as part of a team while growing as an individual contributor.
- Ability to clearly communicate through all forms of communication, including written.
- Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings
- Onboarding new clients to help them understand the full suite of company products, programs, and services.
- Acting as the point of contact for clients to access our services.
- Be able to demonstrate the ability to excel at multi-tasking, prioritizing, and managing your time efficiently and effectively.
Preferred skillset:
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Excellent interpersonal, oral, and written communication skills
- Experience writing and delivering communications to other departments
- Ability to work with little supervision and the ability to take initiative
- Strong attention to detail
- Ability to build long-lasting and meaningful relationships with clients
- Analytical skills and ability to work with large data sets
Physical Demands and other requirement:
Ability to lift and move up to 35-pound document boxes.
Reliable transportation
In-Person, Monday - Friday position
To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/DtUgAsNpKfXYatlSons
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person