*Job Summary:*
The
ustomer S
- ice Representativ
- s responsible fo
providing superi
to cus
includes respondi
ries regardin
anaging projects an
- ccounts, pricing, freight rates
allocations, deliver
- ates, receiving new orders, and monitoring status of current o
rs. Additionally, the Cu
omer Service Representative is responsible for resolving complaints and requests for billing adjustments.
*PRINCIPLE ACCOUNTABILITIES:*
* Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
* Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
* Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
* Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
* Maintain organized customer files.
* Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
* Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.
*BASIC REQUIREMENTS:*
* Education equivalent to high school diploma required.
* Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
* Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.
*PREFERRED REQUIREMENTS:*
* Associates degree or college business coursework.
* Previous experience using automated order entry system.
* Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.
*KNOWLEDGE, SKILLS & ABILITIES:*
* Strong attention to meeting and exceeding customer expectations.
* The ability to network and build relationships with individuals of various experience and corporate positions.
* Strong active listening and evaluating skills.
* Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
* Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
* Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
* Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
* Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
* Able to work flexible hours or overtime as needed.
Job Type: Full-time
Benefits:
* Flexible schedule
* Vision insurance
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Commute:
* New Oxford, PA 17350 (Required)
Ability to Relocate:
* New Oxford, PA 17350: Relocate before starting work (Required)
Work Location: In person