Customer Service Representative
Responsibilities:
- Handle customer phone calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet department targets
- Keep records of customer interactions
- Identify and assess customer’s needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
- Welcome visitors by greeting them pleasantly and with professionalism, in person or on the telephone; answer or refer inquiries
- Maintain security by following procedures and monitor logbook.
- Maintain safe and clean reception area, conference room, and office by complying with procedures and rules; help keep the work environment pleasant
- Perform other duties as assigned
Skills and Qualifications:
- Previous receptionist experience preferred
- High school diploma or equivalent
- strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- A team player
- Bilingual skills a plus
Job Type: Full-time
Pay: $18.00 - $18.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person