Come join the best heating service company in the NYC area!
Controlled Combustion is a diverse and stable 40-year-old full service commercial heating company comprised of over 150 employees is looking to add a HVAC Dispatcher to its team. The company is seeking candidates that are looking for a workplace in which to grow and prosper.
The HVAC Dispatcher will be responsible for coordinating and dispatching technicians to customer locations, facilitating efficient scheduling, and maintaining effective communication with both internal teams and external clients. The ability to multitask, prioritize, and communicate effectively will be crucial in this role.
Duties
- Receive requests and inquiries from customers and internal teams.
- Schedule and dispatch technicians to customer sites based on priority, availability, and skillset.
- Coordinate with technicians to ensure efficient allocation of resources and timely completion of jobs.
- Track and update tickets, ensuring accurate documentation of requests, technician assignments, and job progress.
- Communicate with customers regarding appointments, delays, and other relevant information.
- Collaborate with the department, sales team, and other internal stakeholders to address customer needs and resolve issues effectively.
- Maintain up-to-date knowledge of technician availability, skills, and geographical coverage.
- Assist in maintaining and updating records, including customer information, service histories, and equipment details.
- Handle incoming phone calls, emails, and other forms of communication related to requests.
- Provide excellent customer service by promptly responding to inquiries, addressing concerns, and ensuring customer satisfaction.
- Process job recommendations and send to sales for quotation and further scheduling.
- Itemize and bill all services completed and maintain records of all customer billing related to service.
Qualifications:
- High school diploma or equivalent; additional education or training in a related field is a plus.
- Proven experience as a dispatcher, scheduler, or in a similar role.
- Strong organizational skills and the ability to prioritize and multitask effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in using computer software and systems, including scheduling software, CRM tools, and Microsoft Office Suite.
- Familiarity with industrial equipment, preferably boilers, is desirable but not required.
- Ability to remain calm under pressure and make quick decisions to ensure efficient dispatching.
- Outstanding customer service skills with a focus on problem-solving and conflict resolution.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- What are the three most important things to you about the company you work for and/or your current position?
- What skills do you have that will help you perform this job?
- What is your longest time of employment with an employer/company?
- Describe your experience and advancement as a dispatcher. How would you rate your experience? (ex. Beginner, Intermediate, Advanced)
Experience:
- Dispatching: 3 years (Required)
Shift availability:
Ability to Commute:
Ability to Relocate:
- Bronx, NY: Relocate before starting work (Required)
Work Location: In person