Position Summary: Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines
- Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
- Initiate and complete selection process for customers’ on-line orders
- Read and follow directions given in the note section
- Ensure quality and freshness of all items chosen
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner
- Retrieve each customer’s order from all staging locations and ensure order accuracy
- Process the orders through the point of sale (POS) system
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
- Scan and bag orders on the go while following all bagging standards
- Communicate any substitutions or exceptions to customer’s order at time of pick-up
- Load order into customers’ cars
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e- Commerce supervisor
- Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
- Perform required opening and closing procedures
- Learn and adapt to new and improved processes
- Assist in training new e-Commerce team members
- Meet/exceed productivity standards
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Job Type: Part-time
Pay: $14.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
Work Location: In person