**Job Overview:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. **Duties:** - Answer incoming customer calls and emails promptly and professionally - Provide accurate information about products and services - Assist customers with order placement, modifications, and cancellations - Resolve customer complaints in a courteous and timely manner - Upsell products or services to increase revenue - Perform data entry tasks accurately and efficiently - Conduct outbound calling campaigns to follow up with customers **Qualifications:** - Excellent phone etiquette and communication skills - Proficiency in English; multilingual or bilingual abilities are a plus - Strong customer service orientation with the ability to analyze customer needs - Ability to communicate effectively and empathetically - Prior experience in customer service or related field is preferred This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are a dedicated individual with a passion for helping customers, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
People with a criminal record are encouraged to apply
Ability to Commute:
- Upland, CA 91786 (Required)
Ability to Relocate:
- Upland, CA 91786: Relocate before starting work (Required)
Work Location: In person