The Campus Recreation Department of Student Life at West Virginia University is currently accepting applications for a Coordinator for Member and Guest Experience .
About the Opportunity
The Coordinator for Member and Guest Experience works with the Campus Recreation Associate Director to fulfill the mission, values and goals of the Campus Recreation program, in support of the Division of Student Life and West Virginia University. This individual has direct policy making responsibility at the department level that includes membership sales and promotion, member and guest experience, and facility operations of the Student Recreation Center (SRC) and Downtown Fitness Center (DFC). The coordinator creates policy and systems in areas including administrative, financial and personnel functions in conjunction with other members of the Operations team. Reporting to the Associate Director of Campus Recreation, this position is responsible for formulating policies, making purchasing decisions, monitoring daily operations, and planning the optimal use of various personnel to deliver a comprehensive and engaging user experience.
Directly supervises Graduate Assistant staff, OS (Operations Supervisors) and MSA (Membership Services Associate) student staff teams: these teams make up the most senior student positions in the department. This person will be responsible for growing activity offerings in line with university needs and industry trends. Coordinates yearly review of Member and Guest policies and procedures; provides input to other team members in regard to programmatic or operational activities that positively or negatively impact member satisfaction. Performs strategic visioning for the program area as well as the student development initiatives.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 24 annual leave (vacation) days per year
- 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits (this position is a benefits-eligible, non-classified staff position)
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
- Wellness programs
What you'll do:
- Responsible for planning, directing, and coordinating Campus Recreation operations related to Member and Guest experiences including creating policies and procedures related to a delivery of a comprehensive membership program.
- Provide direction to a team of Member Services Associates and Graduate Assistant to ensure compliance with policy and procedure regarding member and guest services including membership sales and customer service. Develop and maintain customer service skills of student employees, including the development of self-confidence, critical thinking skills, communication skills, teamwork, problem-solving, and data entry without error.
- Ensure revenue targets are meeting benchmarks set in collaboration with Leadership Team. Voluntary membership sales account for $500,000 - $750,000 annually, ¾ or more of the total departmental speculative revenue.
- Serve as one of the department’s main subject matter experts for the Fusion member management software.
- Create procedures and manages a team of student staff, including a Graduate Assistant, to deliver a comprehensive member and guest experience program for existing and potential users.
- Create and monitor processes to ensure program offerings are meeting demand, competitive in the local market and in line with industry trends.
- Collaborate with Coordinator for Research and creates procedures to perform benchmarking activities, periodic surveys and focus groups designed to measure program strengths and opportunities.
- Create and monitor processes to ensure program offerings are meeting demand, competitive in the local market and in line with industry trends.
- Collaborate with Coordinator for Research and creates procedures to perform benchmarking activities, periodic surveys and focus groups designed to measure program strengths and opportunities.
About WVU
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.