The Support and Crisis Screener will be responsible for screening calls placed to the crisis line by answering phones and using screening tools to collect data to assess for depression, anxiety, and suicidality. Collect referral information and dispatch crisis responders. Keep records, documentation, and client reports. Monitor individual patients and/or groups in living or therapeutic situations.
Hours
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Week 1: Sun, Tues, Wed, Thur, Fri / 8a-4:30
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Week 2: Mon, Tues, Wed, Thur, Sat / 8a-4:30
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Every other weekend off
Responsibilities
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Assess calls to determine if the caller/client is presenting a mental health crisis per established protocol
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Provide critical information to support other human services personnel, i.e., police, EMS, and other personnel responding to the crisis
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Demonstrate the ability to document information in a clear, concise, and professional standard in compliance with agency standards and governing authorities
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Advocate for callers who are unable to do so for themselves. Provides resources as needed.
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Respond, as necessary and trained, to effectively de-escalate callers at risk of harming themselves and/or others
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Monitor clients during brief crisis unit stays, providing stabilization services to discharge safely
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HS graduate with relevant experience
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Must have at least 30 hours of crisis intervention and stabilization training during the past two years; able to complete upon hire
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Must pass a criminal background
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Free from substance use problems for no less than 2 years
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Demonstrate ability to function within legal and ethical boundaries consistent with the scope of personal practice or personal licensure, HIPAA guidelines, and other local, state, or federal regulatory guidelines
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Demonstrate ability to provide the services described in the above position description, as well as excellent organizational and creative problem-solving skills