About us
Implicity Management Company is a woman owned busines in REAL_ESTATE (Multifamily) based in San Antonio, TX. We are professional, and our goal is to Provide Excellent service to our Employees, Residents and Clients.
Our work environment includes:
- Professional Office Setting
- Casual work attire
- Company perks
- Flexible
- Family Oriented
**Support Specialist**
**Job Summary:**
Join our dynamic team as a Support Specialist where you will play a crucial role in providing exceptional customer service and support to our team. As a Support Specialist, you will be responsible for handling Resman and Product set-up, trouble shooting Resman, inbound and outbound calls, assisting team members and residents with their inquiries, and promoting IMC through excellent service. Fluency in English and Spanish is preferred to cater to our diverse customer base.
**Responsibilities:**
- Utilize phone etiquette to handle incoming customer calls professionally and efficiently.
- Communicate effectively with customers to address their questions, concerns, and technical issues.
- Assist in technology efforts by identifying opportunities products or services.
- Provide multilingual support to ensure all customers receive assistance in their preferred language.
- Deliver top-notch customer service by resolving issues promptly and maintaining a positive interaction with clients.
- Collaborate with the team to streamline processes and improve overall customer satisfaction.
**Requirements:**
- Expert in Resman Software to include set up
- Proven experience in customer service or a related field is advantageous.
- Strong proficiency in English and Spanish languages is highly desirable.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Bilingual proficiency in Spanish is a plus.
- Prior experience in handling inbound calls and resolving customer inquiries effectively.
At our company, we value our employees' contributions and offer competitive compensation packages along with opportunities for professional growth. If you are passionate about delivering exceptional customer support and thrive in a dynamic work environment, we encourage you to apply for the Support Specialist position with us.
Job Type: Full-time
Pay: $17.21 - $18.73 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- San Antonio, TX 78216 (Required)
Ability to Relocate:
- San Antonio, TX 78216: Relocate before starting work (Required)
Work Location: In person