Job Title: Copier Service Technician
Due to continued growth the Warehouse Direct copier service team is looking for experienced Copier Service Technicians.
Are you a skilled Field Copier Service Technician looking to join a winning team? Do you understand the importance of taking care of the customer? Are you organized and self-motivated? If yes, this would be an excellent opportunity for a challenging and rewarding career.
Job Purpose:
Responsible for on-site servicing of customer copiers and printers. Diagnose, analyze, repair and maintain copier equipment as well as expedite new equipment installs. Help customers correctly use our equipment.
Primary duties and responsibilities:
- Proficiently install and service equipment for new and existing accounts.
- Timely and professional service; Handling and responding to emergency requests for service.
- Accurately log equipment, parts and time spent on-site daily.
- Continually maintain contact with Customer Service and Dispatch regarding delays or potential issues.
- Effectively communicate with Dispatch regarding purchase orders for parts and equipment.
- Correctly maintain, receive, organize, clean and refurbish equipment and parts in the service area and service vehicle.
- Keep accurate inventory on all supplies, machines and parts; including those in vehicle.
- Cooperatively perform other related duties as assigned.
Benefits:
- Company provided; Vehicle (Ford Transit), Tools and Equipment
- Progressive Compensation plan that rewards performance
- Quarterly Bonuses based on training and performance
- On-going training and job related certifications
- Blue Cross-Blue Shield Medical (HMO, PPO & HAS), Dental, Flexible Spending Accounts, Life Insurance, 401K
Qualifications:
- 2+ Years of Copier Technician Experience
- Valid Driver’s License
- High School Diploma or Equivalent.
- Must have a high mechanical ability
- Excellent oral and written communication skills
- Aptitude for working with computers
- Ability to lift or move copiers and printers that may weigh as much as 70-100Lbs.
- Be a fit with Warehouse Direct’s Core Value, below
About Warehouse Direct
Headquartered in Des Plaines IL - Warehouse Direct exists to help simplify workplace procurement. Warehouse Direct provides more workplace productivity products, interiors, equipment & related services than any other workplace supplier. We specialize in offering a complete workplace procurement and supply chain solution that reduces cost and improves supply chain efficiencies.
We are a family owned and operated company with 400 employees primarily focused on servicing the greater Chicagoland business, government, education and healthcare communities.
Warehouse Direct's competitive prices and customer service have allowed us to become a market leader in Office Supplies, Office Furniture & Workplace Interiors, Technology Products, Document Management Services (Copiers, Printers, Scanning and Docuware), Coffee Service & Break Room Products, Food Service & Packaging, Cleaning & Janitorial Products & Equipment, Safety, MRO & Industrial Supplies, School Furniture, Printing and Promotional Products.
Warehouse Direct Core Values:
- Care about the Customer - Always ask, “Will this help the customer?
- Team Player – We can only win together.
- Proactive - Does what needs to be done without being asked.
- Positive Attitude - No such thing as “Not My Job”.
- Eager to Learn - Know more today than you did yesterday.
Job Type: Full-time
Pay: $40,000.00 - $47,000.00 per year
Experience:
- Copier Service Technician: 3 years (Preferred)
License:
- Driver's License (Required)
Work authorization: