Job Description and Requirements:
Be able to independently synthesize reference materials (such as emails, prds, recordings) to create content. After creating reference documentation be able to create over-arching overview materials to explain the context of the collection of reference documentation. Create reference materials including the background and context information
Experience with
· Topic based writing for internal and external audiences in the Ads platform domain (see here)
· Data Management and Business Intelligence tools
· Creating operational documentation
· Documenting databases concepts, especially data models, BI principles, views, datasets, reporting and analytics
· Create more than procedural documentation
· Manage own portfolio of work
· Mange Jira documentation tickets
· Proactively work with Product Managers and SMEs
· Unblock anything in the way of delivery dates
· Solicit feedback on documentation and make the suggested changes and not take feedback personally
· Work independently to fill in gaps when SMEs are unavailable
· Commitment to high quality work
· Confidence work independently
· Sharing writing samples will be helpful in understanding candidate skills
Role Purpose:
· The purpose of the technical writer is to research, consolidate and organize information in a clear and easily understandable format for internal and external audiences.
· Technical writers scale how we educate software use, document complex processes and curate information.
· The Technical Writer produces and maintains documentation that includes product documentation, user guides,and Developer Guides potentially including API guides and manage and maintain the publications in the knowledge bases.
· They manage the end-to-end documentation process including authoring, editing, reviewing, publishing, scheduling, managing style and formatting, and maintaining content including monitoring metrics on the usage and feedback of documentation.
Role Requirements:
Key Responsibilities and Expectations
· Work with product managers, engineers, and other organizational stakeholders to produce and maintain world-class documentation, including: User Guides, API Developer Guides, In-Platform documentation UI elements
· Learn complex concepts, and communicate the information in a way that is engaging and understood by users
· Build and maintain content that goes beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques
· Proactively contribute to improvement of the knowledge bases
· Publish and maintain templates for written documentation
· Manage the end-to-end documentation process including authoring, editing, reviewing, publishing and maintaining content
· Plan, schedule, and track documentation work to meet product release dates and client deliverables
· Gather customer feedback on documentation to improve usability
· Monitor metrics on the usage of documentation
Competencies and Skills:
· Excellent English written and verbal communications and experience working with content in multiple mediums; other languages are an asset
· Experience working cross-departmentally and track record of effective collaboration
· Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities
· Appetite to learn with a positive attitude, willing to jump in and tackle new challenges
· Proven ability to develop comprehensive and accurate documentation
· Proven ability to work independently, collaboratively, and lead multiple projects/tasks in a cross-disciplinary team.
· Flexibility to adjust to an evolving role and steady change within our fast-growing company.
· Embrace change and is comfortable with navigating ambiguity and uncertainty.
· Project management experience, accountable for delivery of their own work
Technical Proficiencies (languages, tools, systems, etc.)
· Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, Markdown
· Experience working with a CMS
· Experience using graphical tools
· Working knowledge of basic office tools, including MS Office Google Docs/Drive, Slack
· Knowledge of Javascript, JSON, XML Typescript and APIs
Qualifications (education, certificates, special training, etc.) and Experience (years & background)
· 4+ years of technical writing or related experience and be able to share writing samples
· Experience in AdTech
· Linguistic Clause
Job Type: Full-time
Pay: $45.00 - $52.00 per hour
Expected hours: 40 per week
Schedule:
Application Question(s):
- Are You Able to work on W2? (USC, GC and OPT)
Experience:
- Content management systems: 5 years (Required)
Ability to Commute:
- Mountain View, CA 94043 (Required)
Ability to Relocate:
- Mountain View, CA 94043: Relocate before starting work (Required)
Work Location: In person