Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a Hotel Director of Front Office to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Responsibilities:-
Hold responsibility for the front desk budget and order any necessary office supplies
- Generate occupancy reports and compile financial information for the general manager
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Lead operations at the front desk and make sure guests have an exceptional stay
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
Qualifications:-
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- High school diploma or equivalent certification required (GED)
- Showcase exceptional multitasking, communication, and management skills
- Marriott experience
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2 or more years of front-office management experience in a full-service hotel
About Company
GF Hotels and Resorts, based in Philadelphia, Pennsylvania is a full-service hospitality ownership and management company that, through its operating affiliates, works on behalf of a variety of individual owners, real estate funds, and institutional lenders. GF believes in the entrepreneurial spirit with a promise of integrity and an overall passion for hospitality.
Read about the "Culture Evolution at GF Hotels & Resorts"
https://togo.hotelbusiness.com/article/culture-evolution-gf-hotels-resorts-finds-success-by-putting-its-people-first/