The General Manager, in collaboration with the leadership teams, will set and communicate standards and practices for the business to ensure a high performance and happy team. The General Manager works closely with the management teams to drive service each day and inspire team members to work together and hold one another accountable to the standards set. The General Manager inspires, educates, and supports the team to create the best hospitality experience for all guests and the best work environment and experience for all staff.
Core Tasks and Key Responsibilities
- Grows teams of people who exemplify our culture and values
- Embraces specific performance, cultural, guest and financial objectives for their team and holds them accountable to specific KPIs
- Coach management teams to work daily to turn first time diners into devoted regular guests
- Monitors payroll on a weekly basis and makes proactive adjustments to staff schedules based on business levels
- Use sound judgement to make decisions that are best for both the short term and long-term health of the business
- Make time for mentoring teammates throughout the business
- Lead the management team in fairly and consistently executing progressive disciplinary action with members of the entire staff
- Effectively open and close physical operation
- Ensure excellent maintenance and cleanliness of the business room at all times
- Organize and complete the administrative set up and break down of the business (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out, payroll adjustments, etc.)
- Maintain effective & timely communication to all FOH/BOH and team members.
- Continuously provide support to all service staff and actively participate in the cycle of service as needed
- Cultivate regulars and continue to find ways to strengthen the food hall
- Participate and assist, when necessary, in wine trainings/tastings
- Work with management team in a support role capacity for activities related to private dining events, including but not limited to; processing payments, menu coordination and logistics etc.
- Work with beverage management to conduct, reconcile and submit regular beverage inventory
- Act as first responder for all tech issues involving the POS, open table, etc.
- Complete all assigned administrative requirements accurately and on time
- Remain current and compliant with the correct HR practices and policies
- Ensure that the payroll process is completed accurately, on time and according to business/accounting procedures
- Ensure Health Department compliance as it pertains to the operation
- Ensure that appropriate physical inventory is available to staff/guests at all times
- Ensure that CGS products are of a high quality and appropriate aesthetic
- Meet or exceed budget for COG’s through effective purchasing and product maintenance
- In conjunction with restaurant management, hire and train service staff according to food hall standards for hospitality and excellence
- Manage scheduling of employees
- Provide continuous training and leadership to develop and grow team
- Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
- Ensure both FOH and BOH are well stocked for service
Other Qualifications
Relevant Knowledge, Skills, & Ability:
- 5+ years prior hospitality management experience
- Proficient knowledge of systems and processes in restaurant management
- Strong financial acumen
- Ability to lead and empower a team
- Ability to demonstrate discretion and leadership in complex employee relations matters
- Ability to embody, teach, and inspire our values
Education/Experience:
- Prior experience as a General Manager for restaurant and/or F&B operations
Work Environment:
- Involves sitting, walking and standing throughout most of the day
This company is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Job Type: Full-time
Salary: $80,000.00 - $90,000.00 per year
Benefitss:
- Health insurance
- Dental insurance
- Paid time off
Restaurant type:
- Casual dining restaurant
- Bar
- Fast casual restaurant
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
Ability to commute/relocate:
- Riverdale Park, MD 20737: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Restaurant management: 5 years (Required)
Shift availability:
- Mixture of day time and evening shifts.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Experience level:
Restaurant type:
- Bar
- Casual dining restaurant
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Weekends as needed
Ability to Relocate:
- Charlotte, NC: Relocate before starting work (Required)
Work Location: In person