Essential Duties and Responsibilities
- To be a point of contact for customers’ operational needs and coordinate with all internal departments for accurate, timely and complete responses to all customer requests.
- To develop a personal rapport with customer contacts and understand their individual needs.
- Receive and process customer orders as per set procedures.
- Receive and process customer sample requests as per set procedures.
- Receive and process customer complaints as per set procedures.
- Receive and process all document requests from customers as per set procedures.
- Ensure all requests from customers are fulfilled within set time frame for individual activities as per set procedures.
- Ensure proper filing of all documents and records.
- Keep respective sales reps informed of all customer requests.
- Maintain confidentiality of customer information.
- Assist in customer collections.
Job Specifications
- Minimum of 5 year customer service experience required. Manufacturing and/or production preferred.
- Experience with customer resolutions and troubleshooting is required.
- Experience with ERP program /system preferred.
- Must have experience with Microsoft Word, Excel and PowerPoint.
- Work requires excellent written, verbal and group presentation communication skills.
- Work requires the ability to type accurately and efficiently, involving standard business vocabulary or limited range of specialized, recurrent terminology, using common word processing programs.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person