Decorative Plumbing Distributors is a professional family-owned operation and one of the most unique plumbing distributors in the country. DPD sells mid- to high-end plumbing product lines to plumbing wholesalers, kitchen and bath dealers, hardware stores, appliance stores and tile and cabinet shops that display and sell plumbing products.
Our HQ-Main Office work environment includes:
- Modern office setting
- Lively atmosphere
- Great team environment
- Growth opportunities
```Job Overview```
We are seeking a highly organized, reliable and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, providing assistance on orders, resolving inquiries, and ensuring a positive experience with our products or services. Your role is pivotal in maintaining customer satisfaction and fostering long-term relationships.
```Duties```
- Handle inbound calls and emails promptly and professionally, addressing customer questions, concerns, and feedback with empathy and accuracy
- Diagnose and resolve customer issues efficiently, employing critical thinking and resourcefulness to offer effective solutions while adhering to company policies and procedures
- Develop a deep understanding of our products or services to effectively communicate features, benefits, and troubleshooting steps to customers
- Assist customers with placing orders, processing returns, and managing account information, ensuring accuracy and compliance with established protocols
- Escalate complex issues to appropriate departments or supervisors, providing comprehensive background information to facilitate swift resolution
- Maintain high standards of service quality by adhering to established performance metrics, including response times, customer satisfaction ratings, and resolution rates
- Accurately document customer interactions, inquiries, and resolutions in the company's CRM system, ensuring comprehensive records for future reference and analysis
- Collaborate with cross-functional teams, including sales, marketing, and technical support, to streamline processes, share customer insights, and contribute to overall business objectives.
```Experience```
To be successful in this role, you should have:
- Proven experience (1-3 years) in customer service or a similar role
- Strong organizational skills and attention to detail
- Strong interpersonal skills and ability to empathize with customers.
- Problem-solving abilities and a proactive approach to issue resolution
- Attention to detail and ability to multitask in a fast-paced environment
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or a related field is preferred
If you are a self-motivated individual with excellent organizational skills and a passion for providing exceptional customer support, we would love to hear from you. Apply today to join our team as an Customer Service Representative.
Job Type: Full-time
Pay: $23.36 - $25.73 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Fremont, CA 94538: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $23.36 - $25.73 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Fremont, CA 94538 (Required)
Ability to Relocate:
- Fremont, CA 94538: Relocate before starting work (Required)
Work Location: In person