We are looking for a competent Administrative Assistant/Collections Specialist who will assist the Collections Supervisor and be responsible for clerical duties and filing legal documents such as small claims complaints, motions, writs of execution, and applications for wage garnishments, sending out emails, mailing out past due invoices, and answering phone calls. Candidate should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
· Communicate directly with patients regarding their financial responsibility from services our Laboratory provides.
· Prepare and monitor outstanding patient invoices.
· Document all calls timely and accurately in the patients’ account in our software.
· Establish payment arrangements per company policy.
· Answer incoming calls from patients regarding their debts, final notices received, court dates, and/or levying of court judgments.
· Able to do skip tracing (e.g., Accurint/Lexis Nexis), internet searches, and other tools to try to locate patients who may have moved or changed phone numbers.
· Investigate historical data for each debt or bill by using our software and online portals to verify patient eligibility and benefits and claim status details.
· Process payments and posting payments accurately to the respective service.
· Be a daily key contributor to improving efficiency of the collections department.
Required skills
· Professional phone etiquette
· Ability to multi-task and work in a busy office environment
· Detail oriented
· Accurate record keeping
· Organizing, managing, and maintaining files and records
· Microsoft Office proficiency (Excel, Google drive, etc.)
· Comfortable working with targets
· Patience and ability to manage stress
· Excellent communication skills (written and oral)
· Results-oriented
· Problem-solving skills
· High school diploma is required
· Associate’s/Bachelor’s degree is a plus
Preferred skills
· Previous experience in customer services, medical billing, Accounts Receivable and/or medical industry (such as medical labs, medical offices, etc)
· Proven experience as a Collection Specialist or similar role
· Knowledge of billing procedures and collection techniques (e.g., invoices, phone calls, final notices, emails, skip tracing, etc.)
· Familiarity with laws related to debt collection.
· Knowledge of electronic filing of court documents through JEDS
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
Experience:
- Microsoft Office: 2 years (Preferred)
- Collection management: 1 year (Preferred)
Work Location: In person