Job Title: Call Center Associate
Company: Visionglasgow
Location: Los Angeles, California
Job Type: Full-Time
Job Description: Visionglasgow is seeking a dedicated and customer-focused Call Center Associate to join our team in Los Angeles. As a Call Center Associate, you will be responsible for handling incoming and outgoing calls, providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This position is perfect for someone who thrives in a dynamic environment and enjoys assisting others.
Responsibilities:
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Make outbound calls to customers to provide information or follow up on previous interactions.
- Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
- Update customer records accurately in the database.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to confirm resolution of their issues.
- Meet or exceed performance metrics, including call handling time and customer satisfaction scores.
- Participate in training sessions and team meetings to stay informed about product knowledge and call center procedures.
- Adhere to company policies and procedures to ensure a smooth workflow.
Requirements:
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to manage high call volumes and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and customer service software.
- Strong organizational skills and attention to detail.
- Dependability and punctuality.
- A positive attitude and a willingness to learn.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent.
What We Offer:
- Competitive hourly wage and benefits package.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career growth and advancement within the company.
- Employee recognition programs and incentives.
How to Apply: If you are passionate about delivering excellent customer service and enjoy working in a dynamic call center environment, we would love to hear from you! Please submit your resume