Mission Animal Hospital is hiring Client Services Representatives to join our busy and growing non-profit veterinary hospital! The ideal candidate will be committed to delivering exceptional, compassionate, and personalized customer service to our clients.
JOB DETAILS:
- Full-time, non-exempt (hourly), benefits-eligible
- Hourly rate: $17-21/hour, DOE
- Schedule rotates on a six-week basis with a combination of 4-10 hour shifts per week and 3-13 hour shifts per week. 1 weekend (Saturday-Sunday) out of every 3 is required.
- Benefits: health insurance, 401(k), pet care discount, professional development, dependent-care FSA, CE funds
RESPONSIBILITIES:
- Display professionalism, empathy and compassion as the first point of contact for all Mission Animal Hospital clients
- Welcome clients coming in the door
- Assist clients with understanding their care options and payment methods
- Efficiently handle high volume of client calls, texts, and emails throughout the day
- Display poise, patience, and respect during high stress situations; manage difficult conversations with skilled and patient de-escalation tactics
- Maintain clear communication with other CSR staff, as well as medical staff and management
- Answer questions about Mission Animal Hospital, including operations, pricing, and policies
- Handle pets on leash or in carrier while transporting them back to the treatment room; weighing pets in preparation for appointments
QUALIFICATIONS:
- High School Diploma or GED
- 2-3 years customer service experience, preferably in a high-volume setting
- Ability to multi-task and work effectively with competing priorities
- Exceptional phone skills, ability to communicate clearly and respectfully with a diverse population
- Ability to remain composed under pressure in a fast-paced environment
- Must be able to life over 50 pounds and stand for long periods of time if needed
- Comfort with animals in a hospital setting.
HOW TO APPLY: Apply on Indeed or send resume to missionapplicants(at)missionah.org
ABOUT MISSION ANIMAL HOSPITAL:
Mission Animal Hospital is truly a unique organization! We’re a nonprofit 501(c)3 veterinary hospital—the first and only in Minnesota! The guiding mission of our work is to provide high quality veterinary care for those most in need - and to reduce barriers to veterinary care. Learn more by visiting our website: https://www.missionah.orgLearn more by visiting our website: https://www.missionah.org
WHY MISSION?
We offer a competitive hourly wage, 401(k) with company match, medical benefits through an HRA, uniform stipend, career advancement opportunities, paid time off, holiday pay, dependent care FSA and a generous discount on pet care. This is an ideal position if you value working with people and love pets!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
- No nights
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person