About us
Protective Packaging Corp. is a company in Carrollton, TX 75006. We are nimble, agile and social.
Our work environment includes:
- On-the-job training
- Lively atmosphere
- Growth opportunities
Job Description - Customer Service Representative
Hiring Criteria: 1/year customer service experience minimum. Word and Excel experience helpful.
Persons authorized to hire for this position: President, General Manager
Direct Supervisor – Sr. Customer Service Representative
I. Job Responsibilities
A. Handle customer needs by telephone, e-mail or fax, including:
1. Take orders – write up, check stock, input purchase orders for specific items, verify pricing and enter into the Sage Pro ERP accounting system.
2. Provide customers with order status and lead time.
3. Answer any questions regarding orders
4. Provide quotations to customers. Follow up on Quotes every two weeks, at a minimum.
5. Inform customers immediately if orders are not being shipped when promised.
6. Assist in filing freight claims for lost or damaged shipments.
7. Check if other products can be sold (up-sell).
8. For all Customer complaints, get President or GM involved.
9. Cross check other CSR’s pricing/quotes.
10. For all orders, check to see if there is anything in inventory that can be used first.
11. Follow up with all customers who have not ordered in six months.
12. Call accounts with invoices over 45 days old.
B. Become familiar with all areas of operation, including:
1. Materials, characteristics, specifications and applications.
2. Manufacturing processes
3. Sage Pro and Work Order systems
C. Assistance
1. Assist with special projects.
D. On-Going Training / Development
1. Assist in training other employees to act as back up.
E. Quality Assurance
1. Customer Surveys – contact at least 6 customers per month
2. Review customer notes in Sage Pro file prior to entering any orders. Update these notes as needed.
3. Verify customer PO requirements are met on the sales order including ship to address, shipping methods and account numbers.
4. Submit requests for additions to customer stock list.
M Hanna
1/4/2022
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person