The company is looking to hire a customer service administrator who will be assist customers for smooth onboarding.
Along with performing all administrative aspects of registering customers into our CMS-related systems, another focus of customer support is the validation/creation of accurately structured wire transfer templates for the customers.
In addition, the person is expected to perform Billing Management functions as well as updating billing information for new services provided to existing customers.
An ideal candidate must have over 2 years B-to-B customer service experience with proficient Japanese languages skills.
Responsibilities:
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Correctly and accurately register/modify customer information and available services in the various customer service related systems.
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Respond to and address inquiries from customers directly or via Client Service Representatives who received the inquiry in a timely and positive fashion.
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Track and record daily template validations and other administrative tasks into our databases in order to maintain a clear record of services provided.
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File customer documentation received and processed for future reference.
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Record the customer’s billing information: Accurately manage the entry of billing information for new customers as well as billing information for new services provided to existing customers.
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Take care of token delivery to customers.
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Supporting and assisting one another in a positive manner for the benefit of the team and the department is expected. This includes assisting the Manager when requested or training less experienced employees.
Requirements:
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Working experience with banking is highly desired.
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Strong oral and written communication skills with an ability to assist in the resolution of customer inquiries and effectively relay necessary information to internal teams.
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Proactive and logical thinker who is able to remain extremely detail oriented to properly manage a variety of transaction requests and assignments to provide high quality customer service.
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Business level Japanese language proficiency.
To apply, please email your resume to nkagaya@pasona.com.