The successful candidate will possess the following qualifications:
- Communication: Actively listening to customers and communicating clearly
- Problem-solving: Quickly identifying problems and developing solutions
- Patience: Remaining calm and patient when dealing with difficult customers
- Attention to detail: Ensuring that information is accurate and complete
- Multitasking: Working on multiple issues at once
- Time management: Responding promptly to customer inquiries
- Teamwork: Collaborating with coworkers in other departments
Some tasks that will be assigned are:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Contact customers when product is complete
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Oshkosh, WI 54901 (Preferred)
Ability to Relocate:
- Oshkosh, WI 54901: Relocate before starting work (Required)
Work Location: In person