Position Summary: The primary focus for this position is to manage all Food and Beverage service areas to meet and exceed the expectations of our guests. Strong operational floor supervision and presence during restaurant and bar service is essential. Coaching and training to ensure optimal guest service levels is required. Expected to be a key partner with overall direction, execution, coordination, ongoing evaluation of all F&B operations.
Candidate should have a passion for creating an outstanding guest service experience and be able to ensure that all guest requests and expectations are met and exceeded daily. Candidate must be able to work independently, without direct supervision as well as be a strong team player. Candidate also must be able to think clearly, analyze and resolve problems in a timely manner, while exercising good judgment in all situations. Additionally, the candidate should have strong computer skills including Microsoft Suite, and POS.
Essential Duties and Responsibilities:
- Communicate daily with the members of the management team to ensure a coordinated effort at providing a quality experience for all guests.
- Ensure compliance with standard operating procedures in the areas of guest satisfaction, food & beverage cost, labor cost, safety, sanitation, and product preparation.
- Consistently demonstrates accuracy, thoroughness, neatness, and dependability to produce results in a timely and cost-effective manner.
- Enforce all the policies and regulations governing restaurant operations.
- Operate and maintain dining areas staffed with knowledgeable and competent personnel.
- Inspect outlets daily prior to opening and again at closing to ascertain any maintenance, repairs, or additional cleanup needs.
- Maintain high visibility in dining room to receive guests and to ensure prompt, efficient and knowledgeable service.
- Hold daily shift meetings for servers. The topics of discussion should be ongoing training efforts, additions to the menu for that shift, and a general inspection of employee readiness for the day.
- Meet revenue and expense goals and manage within budgetary restraints.
- Ensures POS procedures are followed and executed accurately.
- Handle personnel problems as they arise in food and beverage and report to the Assistant and General Managers.
- Handle guest problems as they arise, as professionally as possible and/or report to upper management.
- Assist with annual performance reviews of employees as necessary.
- Assist with recruiting and conducting interviews of prospective employees.
- Attend all relevant operational meetings.
- Complete daily/weekly reports as required.
- Administrative duties will include but are not limited to menu preparation, scheduling, ordering, coding invoices, creating BEO’s, and budgeting.
- Possess excellent leadership qualities.
- Able to multi-task and prioritize in accordance with changing circumstances.
- Is even tempered and team spirited.
- Assures that all state and local laws and restaurant policies and procedures for the service of alcoholic beverages are consistently followed.
- Maintains bar and supplies inventory system for alcoholic beverages including wines, non-alcoholic beverages and mixers glassware and paper and other supplies.
- Test employees with service exams on a regular basis as part of ongoing training.
- Help develop Food & Beverage standards of service and training program for all new employees.
- Responsible for server and bartender education about food products and liquor/wine products.
- Assist with any special projects as assigned by supervisor.
Qualifications:
- Minimum 3+ year experience food & beverage bar or floor manager in restaurants, hotels and/or a medium sized banquet/catering operation
- In depth knowledge of food, wine, and alcoholic beverages
- Highly organized and successful multi-tasker
- Meticulous attention to detail
- Excellent oral and written communication skills.
- Skilled in MS Office; Word, Excel, Outlook
- Strong team player
Job Type: Full-time
Pay: $38,000.00 - $48,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience level:
Restaurant type:
- Bar
- Casual dining restaurant
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- full service restaurant: 3 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person