Description:
Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.
Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.
Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.
Our values help define the patient experience and how we treat each other.
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HEARD: Our care starts with listening well to build relationships and trust.?
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UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
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IN CONTROL: We provide one place for all primary care needs for the whole family.?
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ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
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SEEN: We honor the entirety of who each patient is and care for them at the highest level.
If you are looking for a rewarding medical career, we look forward to hearing from you!
We're thrilled to announce a dynamic opportunity for you to become an integral part of our Dallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.
JOB SUMMARY
As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients.
DUTIES AND RESPONSIBILITIES
1. Patient Interaction:
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Answer and manage inbound and outbound calls with professionalism, empathy, and a patient-centric approach.
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Provide accurate and timely information regarding medical services, appointments, and general inquiries.
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Demonstrate patience and understanding when addressing patient concerns or inquiries.
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Apply a high level of critical thinking to ensure first call resolution when possible.
2. Appointment Scheduling:
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Efficiently schedule and confirm patient appointments using the designated scheduling system.
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Collaborate with various departments to coordinate and optimize appointment availability.
3. Documentation and Record Keeping:
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Maintain accurate and confidential patient records during and after each interaction.
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Update patient information as needed and ensure compliance with data security and privacy regulations.
4. Insurance Assistance:
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Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries.
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Collaborate with the billing department to address patient payment concerns.
5. Communication Coordination:
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Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry.
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Effectively communicate with clinical care team to relay patient observations and concerns.
6. Adherence to Protocols:
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Adhere to established protocols and guidelines to ensure consistent and high-quality service.
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Follow safety standards and regulations to ensure a secure and compliant call center environment.
Requirements:
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Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
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Strong communication skills with the ability to convey complex medical information clearly and concisely.
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Familiarity with medical terminology and procedures.
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Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy.
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Empathetic and patient-focused approach when dealing with inquiries and concerns.
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Basic computer skills and proficiency in relevant software applications.
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Ability to maintain confidentiality and adhere to HIPAA regulations.
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Experience with Epic electronic medical records system preferred
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Bilingual (fluency in speaking Spanish) preferred
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Other duties as assigned
BENEFITS:
We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
HEALTH & WELLBEING
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A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
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Dental and vision coverage
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Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
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Employee Assistance Program
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Discounts and perks on gym memberships, shopping, travel, recreation, and more
FINANCIAL GROWTH
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401(k) with a company match
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Rewarding employee referral bonuses
WORK/LIFE BALANCE
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Generous paid time off policy that increases with tenure
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Nine paid company holidays + three Diversity Days
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Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
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Potential to work hybrid or remote and/or create a flexible work schedule (role specific)
JOB SATISFACTION & ADVANCEMENT
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Clear career advancement and growth pathways
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Continuous education opportunities
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Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
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Company-wide socials and gatherings
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"Dress for Your Day" policy
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An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
Benefits may be subjected to an applicable waiting period.