About us
For more than seventeen years, Nick Dolinic has served the St. Louis area as the premier choice for quality heating and cooling solutions. We are a full-service company providing repairs, replacements and installations on all makes and models of heating and cooling equipment.
Nick Dolinic Heating & Cooling Services is licensed, bonded and insured so you have peace of mind and protection. We are a drug-free company, and all employees have passed background checks. Our technicians receive ongoing training to ensure we use the most current equipment, technology, and processes, and our work is always guaranteed.
Office Assistant -
Responsibilities include but are not limited to: answering all incoming calls and email inquiries, scheduling appointments, make outbound scheduling calls from leads, edit customer data base as necessary, ordering equipment & parts as requested, updating warranty info, updating the company website and social media platforms. i.e. Facebook, Instagram & Twitter. There is substantial phone work with multiple computer monitors in this position. You will be required to multi-task by navigating our software program (Quick Books) while on the phone with customers and technicians. Ability to complete work in a timely manner is vital, on a rare occasion you may be required to work occasional overtime or Saturday work as required .
Desired Qualifications:
- Solid commitment to providing superior customer service
- Professional and Positive attitude
- Confidence on the phone
- Able to communicate friendly and clearly in English both verbally and in writing
- Ability to work well under pressure and in fast paced situations
- General computer literacy
- Ability to Spell
- Type 35+ WPM
- Efficient knowledge of QuickBooks Online & Desktop Version (knowledge of both very helpful)
- Efficient knowledge of Microsoft programs
- Strong organizational skills and ability to work independently
- Works as a team player and contributes to the team accordingly
- Strong logic and mathematical skills
- High School diploma or GED equivalent
- Must have a clean criminal background check
- Must have a drivers license and your own transportation.
Essential Duties:
- Maintain technicians daily schedules by adding installation and service calls via Google Calendar.
- Dispatch the techs to jobs via Google Calendar
- Taking credit card payments over the phone using QuickBooks Online
- Solid multitasking skills and ability to prioritize calls according to urgency
- Preparing packets with Rebate information for installers
- Understand how to place customers on hold
- Prioritization and organizational skills; ability to multi-task and attention to detail
- Maintain and update customer database with current information
- Decisiveness, willingness to address problems, and make requests by communicating with the necessary parties or providing solutions.
- Schedule return trips with customers when parts are in via Google Calendar.
- Following up on customers after install is completed
- Knowledge of heating, cooling services and products, a plus but not required
Job Type: Full-time
Pay based on experience: $18.00 - $22.00 per hour or more depending on experience and skill level on the above
Benefits:
- Health, Dental, Vision Insurance - After 90 days
- Paid time off - 40 hours
- Paid Holidays
- Professional development assistance
- 401k Matching after 90 days
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime (if required)
- Some Saturday (if required)
Nick Dolinic Heating & Cooling is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Heating & Cooling provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- QuickBooks: 1 year (Required)
Work Location: In person