Job Overview:
We are seeking a highly organized and detail-oriented Office Administrator to join our team. The successful candidate will be responsible for managing the day-to-day operations of our office, providing administrative support, excellent customer service, and ensuring that all administrative tasks are completed efficiently. This role is ideal for someone who has a passion for office management and is looking for a challenging and rewarding opportunity.
Duties:
- Provide excellent customer service, handling incoming and outgoing phone calls, and responding to emails and other correspondence in a timely and professional manner.
- Onboard new customers to the field service management software.
- Follow up with leads and customers.
- Communicate with all team members to ensure efficient project flow.
- Manage permitting process with local municipalities from application to issuance and completion.
- Assist managers with phone calls, payments, and scheduling.
- Ensure customer contact information is accurately documented in the system.
- Provide support, as needed, for ordering parts.
- Review customer appointment information for completeness and accuracy.
- Provide administrative support to our team, including managing calendars, scheduling meetings, and preparing correspondence.
- Perform various clerical tasks, such as data entry, filing, and record-keeping.
- Maintain accurate and up-to-date records and reports, and ensure that all office documents are secure and confidential.
- Use phone systems effectively, demonstrating excellent phone etiquette and professionalism in all interactions.
- Perform other duties as assigned and modified at manager’s discretion.
Skills:
- Exceptional customer service skills and passion for serving others
- Ability to work in a fast-paced working environment with a genuine passion for people
- Ability to learn and adapt to changing software
- Ability to prioritize tasks and manage time effectively
- Excellent oral and written communication skills with the ability to interact with customers quickly and effectively
- Empathy, curiosity, humility, and flexibility
- Proven ability to problem-solve, multi-task and think creatively
- Working knowledge of CRM (Customer Relationship Management) and Field Service systems
- Knowledge of House Electric and Plumbing products, services, standards, policies and procedures
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate with employees, customers and other individuals in a professional and courteous manner
- Detail-oriented to ensure accuracy of reports and data
- Demonstrated strong listening skills
- Positive and professional attitude
- Proficient in Microsoft Office Suite products including Excel and Word
- Proficient in Google Workspace products
- Ability and willingness to travel locally up to 10% of the time
- Spoken and written fluency in English, Bilingual a plus
If you are a motivated and detail-oriented individual with a passion for office administration, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Davie, FL 33325 (Required)
Ability to Relocate:
- Davie, FL 33325: Relocate before starting work (Required)
Work Location: In person